Case Study #1 CareOregon

Problem:

CareOregon is a large health care organization that is located in downtown Portland.  When we were recommended, they had multiple printers they were using to facilitate their operations.  They were unhappy with the service that their current provider was delivering in terms of low response time, not returning calls, and improper repairs.  CareOregon felt an overall lack of customer care.  They were running a high volume of jobs through their printers and any downtime caused significant delays in productivity and was hurting client satisfaction.  In addition, because of the high volume of printing their supply, maintenance, and repair costs were escalating significantly.  Keeping hard costs down and improving efficiency are critical to keeping the organization healthy and thriving.

Analysis:

After discussing CareOregon’s business operations and discovering the frustrations they were experiencing with their current service provider we performed a complete audit of their current equipment and did a work flow evaluation.  We discovered that they had outgrown their current equipments capacity to perform. The printers they were using were simply not designed handle the volume they were pushing through them.  Plus they had tripled the number of color prints they had printed in the previous two years.  In summary, the machines were breaking down more often because of excess use and their supplies costs were skyrocketing because of the large increase in color printing.

Solution:

We completed several cost analysis comparison to determine the best solution for CareOregon.  The recommendation was to replace many of their existing printers with a multi-function system.  This full system color copier would print at 50 pages per minute (versus their 30 per min. printer), as well as copy, staple and sort, three whole punch, color scan and more.  Their new system included the cost of maintenance, supplies and repairs.  The hard cost to operate and maintain the system versus the way they were doing it before produced an immediate overall savings of just over 31%.   The price per page experienced a 72% reduction in costs!  The increase in productivity and improved efficiency, while harder to measure, has been excellent.